Meet our Office Team
Behind every Gold Care service is a dedicated office team working together to support our clients, providers and Support Workers.
From coordinating services and rostering to recruitment, quality, compliance and day-to-day support, our team helps ensure everything runs smoothly and that the people we support receive reliable, high-quality care.
Meet the friendly faces behind Gold Care Home Services.

Liliana Hernandez
Director
Liliana leads Gold Care Home Services, overseeing the organisation’s strategic direction, service delivery and growth, with a strong focus on providing quality, person-centred care.

Casey Hynes
Human Resources & Recruitment Officer
Casey coordinates recruitment and onboarding at Gold Care, helping attract and welcome new Support Workers, while providing ongoing HR support throughout their employment.

Lisa Thorn
Rostering Team Leader
Lisa leads Gold Care’s rostering team, overseeing the coordination of client services, supporting the rostering team and helping ensure clients receive reliable and consistent support.

Cesar Gil Hernandez
Quality Assurance & Business Manager
Cesar oversees quality assurance and business operations, supporting the team, strengthening systems and processes, and helping drive the organisation’s continued growth.

Md Rishad E Rahman
Human Resources and
Work Health & Safety Officer
Rishad supports HR and Work Health & Safety at Gold Care, coordinating staff training, workplace compliance and WHS matters to help maintain a safe and supportive environment.

Natalia Ceballos
Rostering Officer
Natalia coordinates client services and Support Worker schedules, matching clients with suitable team members and helping to ensure clients receive reliable support.

Pablo B Hernandez
Operations Manager
Pablo oversees HR, rostering and general operations at Gold Care, supporting teams across the organisation and helping ensure services and day-to-day operations run smoothly.
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Jacqui Lowes
Marketing and Events
Jacqui manages Gold Care’s marketing, website, socials and events, helping grow awareness of our services, support business growth and connect with the wider community.
